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FAQ

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy

Yes. Cancellation must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. 

All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account. 

Within 3-4 days after placing your order, you will receive a shipping confirmation email with tracking information.  If you have not yet received one and it has been over 5 days please click here to Contact Us.

We accept all major credit cards: MasterCard, Visa, American Express, and Discover.

We use different suppliers all over the world which means some orders may not arrive at the same time.

If you used the wrong shipping address contact us within 24 hours of placing your order so we can make changes before your order is processed, once your order is out for delivery we cannot make any changes.  

Currently we do not have a phone line. We ask that all customer service inquiries be made by emailing info@wrappedbyfaith.com, so that we can better assist you.

At Wrapped By Faith we partner with global merchants in order to provide you with the best prices. This means is that your orders are shipped from different global locations such as the United States of America and other neighboring countries.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee but because we ship from our partners in these countries, your item may take 7- 20 business days to arrive. Approximately 1-4 weeks form shipment.

Our returns/exchange policy information can be found Here

Yes we do! Just check our shipping info page HERE for more details on pricing and shipping times.

Yes of course! You will receive a confirmation email after you have placed your order, another when your order is sent, and finally when it is delivered.

All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships.

If you received damaged or defective merchandise, please email info@wrappedbyfaith.com to start the return process. We'll make it right!

If you received an incorrect item please email us at info@wrappedbyfaith.com, and for U.S. orders we will provide you with a prepaid return shipping label.

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